Lead, Member & Class Management

• Center schedules
• Class management
• Lead management
• Member account management and billing

Lead & Member Text

• Manage SMS, phone and social conversations
• Update your text message and voicemail automations
• Send bulk SMS messages

Lead & Member CRM

• Lead management
• Lead contact info
• Email templates for bulk messaging
• Automated emails from HQ

KidStrong KPIs

• Revenue trending
• Sales and marketing KPIs
• Membership KPIs

Member & Class Management

• Center schedules
• Class management
• Member account management and billing

HQ Support

• Users: Area developers and center leadership
• 24/7 self help via articles
• Policies and procedures
• Support tickets

Marketing Asset Support

• Users: ADs, Center leadership, Field marketing
• Customizable and standard templates
• Brand book, logos and assets
• Marketing asset support tickets

KidStrong Equipment & Apparel Retailer

• Rank jerseys, camp and party shirts
• Retail apparel and other gear
• Blue floor replacement equipment
• Lobby furniture
• Parts and cleaning supplies

Continuing Education & Training

• Users: HQ and Nation
• 24/7 Access to training
• Registration for certifications
• Recorded calls and updates
• Team progress tracking

Center Reputation Management

• Manage your business listings (hours, contact info, address)
• Monitor and respond to online reviews
• Monitor and respond to surveys
• View customer satisfaction (NPS) results and take appropriate action

Recruiting & Applicant Tracking

• Open positions candidate tracking
• Onboarding support
• Employee documents

KidStrong Real Estate Maps

• Maps showing exactly where to be looking for real estate
• Primary markets show highest signals of market and retail activity
• Click-in to the demographic and behavior data of the area

Franchise Document Management

• Users: HQ & ADs
• New center opening documentation
• Post-open compliance documentation